Responsible Gaming
Gaming Should Be Entertainment
At Luckywave (zeroholic.co.uk), we believe that gaming should be enjoyable entertainment, never a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please only gamble with money you can afford to lose.
Age Verification
All players must be 18 years of age or older (or the legal gambling age in your jurisdiction) to use Luckywave. We take age verification seriously and reserve the right to request proof of identity and age at any time. If you are under the legal age, please do not attempt to register or participate in any gaming activities.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone you know, problem gambling may be developing:
- Chasing losses by gambling more to recover money lost
- Lying to family, friends, or others about your gambling activity
- Spending more time or money on gambling than intended
- Neglecting work, school, or family responsibilities because of gambling
- Feeling anxious or irritable when not gambling
- Using gambling to escape problems or negative emotions
- Borrowing money to gamble or pay gambling debts
- Repeatedly trying unsuccessfully to reduce or stop gambling
- Hiding gambling activity or the amount of money spent
- Experiencing financial, legal, or relationship problems due to gambling
If any of these apply to you, seeking help early can make a significant difference.
Self-Help Tools
Luckywave offers the following tools to help you manage your gaming responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
- Session Time Limits: Automatically end your session after a set period
- Self-Exclusion: Exclude yourself from your account for a period you choose, preventing access to gaming
To use these tools, log into your account and visit the Responsible Gaming settings. If you need assistance, our customer support team is available to help.
Support Organizations
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:
United Kingdom
- GamCare: Free counselling and support for problem gamblers and their families. www.gamcare.org.uk | Helpline: 0808 8020 133
- GamStop: National self-exclusion scheme allowing you to opt out of all online gambling operators for a period you choose. www.gamstop.co.uk
International Support
- Australia – Gambling Help Online: www.gamblinghelponline.org.au
- Canada – Responsible Gambling Council: www.responsiblegambling.org
- United States – National Council on Problem Gambling: www.ncpgambling.org | Helpline: 1-800-522-4700
- Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and support resources on problem gambling
Take Action Now
If you think you may have a problem with gambling, please reach out for help. Support is available, and recovery is possible. You are not alone.
Contact GamCare today: 0808 8020 133 (free, 24/7, confidential) or visit www.gamcare.org.uk
Register with GamStop: If you want to self-exclude from all UK-regulated online gambling operators, visit www.gamstop.co.uk